Nagaland Rural Bank is committed to providing the best customer service. If you have a complaint, please follow these steps:
Approach your local Branch Manager to lodge your complaint. You can register it in the physical Grievance Register at the branch or email/call your specific branch directly using the directory below.
| Branch Name | Email Address | Contact Number |
|---|---|---|
| KOHIMA MAIN BRANCH | nrb02@nrb.bank.in | 9383005774 |
| CHIEPHOBOZOU BRANCH | nrb03@nrb.bank.in | 8131894969 |
| PUGHOBOTO BRANCH | nrb04@nrb.bank.in | 9862995388 |
| KOHIMA VILLAGE BRANCH | nrb06@nrb.bank.in | 9612746189 |
| WOKHA BRANCH | nrb08@nrb.bank.in | 9862086807 |
| DIMAPUR BRANCH | nrb09@nrb.bank.in | 9089146676 |
| MOKOKCHUNG BRANCH | nrb10@nrb.bank.in | 9862832551 |
| PURANA BAZAR BRANCH | nrb11@nrb.bank.in | 9362511992 |
| NIULAND BRANCH | nrb12@nrb.bank.in | 8974061955 |
| BURMA CAMP BRANCH | nrb13@nrb.bank.in | 9612612312 |
| CHESSORE BRANCH | nrb14@nrb.bank.in | 8731043256 |
| SAKSHI BRANCH | nrb15@nrb.bank.in | 7629836004 |
| LONGMATRA BRANCH | nrb16@nrb.bank.in | 8731050202 |
| WAKCHING BRANCH | nrb17@nrb.bank.in | 8414098524 |
If the resolution at Level 1 is unsatisfactory or delayed beyond 7 days, escalate to the Nodal Officer at Head Office.
Email: vigilance@nrb.bank.in | Ph: 0370-2290975
Turnaround Time (TAT): Up to 15 Working DaysIf your complaint is not resolved within 30 days of lodging it initially, you may appeal directly to the Reserve Bank of India's Ombudsman.
Portal: cms.rbi.org.in